Order Information

Ordering from shopzetu.com is easy! See something you want? Choose your size, color, or print and add it to your shopping cart by clicking the "add to cart" button.

Your shopping bag can hold an unlimited number of items. When you're finished shopping, click on the "Buy it now" button to fill out your billing and shipping information.

For more information on how to place your order, visit this link: How to Order

Not sure about your size? We got you! We have a detailed size guide that can guide you to choose your perfect fit. We compare EUR, UK and US sizing including bust, hip and waist size. A size guide is also available on each and every product description page.

Find our size guide here: Size Chart

Yes! We encourage you to make any changes within 12 hours of placing your order. This includes changing the delivery or payment option.

We offer four main payment options:

M-PESA on Delivery (only for orders within Nairobi)

Cash on Delivery (only for orders within Nairobi)

Card and Mobile money payments. To access any of these, please proceed to complete order in the checkout section and you will be directed to our payment gateway, Flutterwave. 

Deliveries within Nairobi take between 24 – 48 hours while those outside Nairobi take 72 hours. 

Someone needs to be in when your parcel is due to be delivered as we may need a signature.

However, don’t worry if this isn't possible, we usually try to deliver more than once.

Alternatively, we'll give you details on how to collect it at the most convenient store for you.

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care Team via these two options:

0748 419357


If one of the items you received isn't what you ordered, please send it back to us and we'll either dispatch the correct item or refund you as soon as it's arrived back at our warehouse. If you choose to return through another method, it's your responsibility to pay for your return.