Delivery & Returns

Store Pick Up Orders (SPUs)

Shop Zetu orders can be sent to any Vivo store for pick up. Store Pick Up Orders should be collected within 1-2 business days of the order reaching the store. Please note: for store pick up orders, payment must be made up front before collection. Please choose MPESA / Card Payment when checking out.

You may use the facilities in the store to try on your item, and if you want them returned, we will provide an instant refund at the store.

Find a store that's most convenient to you.

Payment on Delivery

We offer payment on delivery for all items on ShopZetu. Please note: for orders delivered to your home, we only accept MPESA payment (no cash or card accepted)

Shipping

Estimated number of days within which you will receive your Shop Zetu order are listed in the table below. These timelines include processing and in-transit time for your order.

Customer Location

Timelines

Cost

Within Nairobi

3-5 business days

Kshs 300

Kenya(Outside Nairobi)

5-7 business days

Kshs 500

East Africa(Outside Kenya)

7-10 business days

Varies by country (costs passed on to the customer)

International

10-14 business days

Varies by country (costs passed on to the customer)

    Returns

    Shop Zetu promises you 100% satisfaction on purchases from our site. We offer a 14-day return Policy which is applicable from the date you receive the order. If you are not satisfied with the item when you receive it then you can return or exchange it. However, items marked as ‘No returns on this item’ once purchased cannot be returned.

    Returns terms and conditions.

    1. Items must not be defective.
    2. Items must have original tags.
    3. Items should not have been worn and must have no stains or body odour.
    4. Items must be accompanied by an original receipt.

    Item/s can be returned to any Vivo store or to the Shop Zetu head office. The cost of returning the item/s will be covered in full by the customer.

    Refunds

    Refunds will be done only through the original mode of payment (orders paid by cash will be refunded through Mpesa). The refunded amount will include 100% the value of the item but will not include any shipping or packaging fees. Refunds are processed within 2 to 3 days of the returned items being received and accepted by Shop Zetu.

    Exchanges

    Shop Zetu allows exchanges for items that are in their original state of packing as highlighted on the return policy.

    A customer is allowed a maximum of 2 exchanges per order after which they will be asked to place an entirely new order. The cost of sending the item/s back to Shop Zetu will be covered in full by the customer, and the cost of sending the new item back to the customer will be covered in full by Shop Zetu.