Logistics Policy

Store Pick Up Orders (SPUs)

Shop Zetu orders can be sent to any Vivo store for pick up. Store Pick Up Orders should be collected within 1-2 business days of the order reaching the store.

There is no delivery charge for Store Pick Up Orders. However customers will need to pay a SPU fee of kshs 100 for each Store Pick Up Order. This amount will be deducted from the order amount should any of the order items be purchased, or refunded in full should the customer choose not to purchase any of the order items. However the fee is non refundable if the customer does not visit the store to view the item/s within 5 days of the order reaching the store. 

Cash on Delivery

Delivery fees will need to be paid in advance of all cash on delivery orders that are being delivered to a customer’s location of choice (with the exception of COD Store Pick Up Orders). This fee is non refundable if the customer chooses not to purchase the item/s ordered.

Shipping 

Estimated number of days within which you will receive your Shop Zetu order are listed in the table below. These timelines include processing and in-transit time for your order.

Customer Location 

Timelines 

Cost 

Within Nairobi 

3-5 business days 

Kshs 300

Kenya(Outside Nairobi)

5-7  business days 

Kshs 500

East Africa(Outside Kenya)

7-10 business days

Varies by country (costs passed on to the customer)

International

10-14 business days

Varies by country (costs passed on to the customer)


Returns 

Shop Zetu promises you 100% satisfaction on purchases from our site. We offer a 14-day return Policy  which is applicable from the date you receive the order. If you are not satisfied with the item when you receive it then you can return or exchange it. However, items marked as ‘No returns on this item’ once purchased cannot be returned.

Returns terms and conditions.

  1.   Items must not be defective.
  2.   Items must have original tags.
  3.   Items cannot have been worn and must have no stains or body odour.
  4.   Items must be accompanied by an original receipt.

Item/s can be returned to any Vivo store or to the Shop Zetu head office. The cost of returning the item/s will be covered in full by the customer.

Refunds 

Refunds will be done only through the original mode of payment (orders paid by cash will be refunded through Mpesa). The refunded amount will include 100% the value of the item but will not include any shipping or packaging fees. Refunds are processed within 2 to 3 days of the returned items being received and accepted by Shop Zetu.

Exchanges 

Shop Zetu allows exchanges for items that are in their original state of packing as highlighted on the return policy.

A customer is allowed a maximum of 2 exchanges per order after which they will be asked to place an entirely new order. The cost of sending the item/s back to Shop Zetu will be covered in full by the customer, and the cost of sending the new item back to the customer will be covered in full by Shop Zetu.