Careers

  

Are you an achiever, a leader, a visionary and extremely talented in the Marketing industry? Do you love having fun with a purpose while making those around you look and feel great? Do you like exploring your potential, eliminating boundaries and pushing out the edges of what you can be? Are you passionate about brands and crazy about creating? Then Vivo might be your next career home! Our culture thrives in embracing diversity and rewarding performance in the workplace as well as emerging strong in the ever evolving world of fashion. Well, if you fit the profile, what are you waiting for? Proceed to the information below to find out more about our open roles!!

    Our Open Roles!!

    1. Quality Assurance Specialist Vacancy!!!

    About the position

    The Quality Assurance Specialist is responsible for ensuring Vivo products meet the quality standards set by the company. Duties include performing visual inspections, recording quality issues, documenting defects to decrease the instance of defects. The ideal candidate is detail oriented, well organized and fosters a “quality culture.”

    Responsibilities                                                                                  

    • Day-to-day work involves careful inspections and the enforcement of quality standards. 
    • Examining the products in detail to identify sewing, sizing, finishing quality issues
    • Developing a workflow for product inspection
    • Daily documenting and reporting product or service quality levels defects with design, production and the commercial departments.  
    • Rejecting items that do not meet with the required quality levels.
    • Developing and updating quality guidelines for all products based on samples approved by design. 
    • Encouraging change and improvement in performance and quality.

    Skills and Qualifications

    • Bachelor’s degree/Diploma in fashion industry.
    • Analytical skills.
    • Computer competence, excellent verbal and written communication skills. 
    • Strong attention to detail. 
    • Demonstrated knowledge of testing best practices and defect management practice.
    • The ability to make considered decisions and to communicate them effectively.
    • Good planning and organization skills

    To apply for this position, send your CV with a cover letter to recruitment@vivoactivewear.com by December 3, 2021. The subject of your email should be “Quality Assurance Specialist’’ 

    Only shortlisted candidates will be contacted. Vivo does not charge for the recruitment process.

    2. HR Assistant Vacancy!!!

    About the position

    The HR Assistant is responsible for compiling and maintaining up to date employee records, assisting with the daily administrative operations of HR department, interacting with employees, and providing general office support.

    Responsibilities

    • Conducting research on Best Practice and topical HR issues in line with the changing work environment.
    • Maintenance of HRMS by ensuring data integrity and accuracy.
    • Updating of HR Policies in line with Labour Laws and other Statutes in the Region.
    • Updating the timesheet-tracking schedule on a monthly basis and Maintaining work schedules for every department sharing with the HR Office on a monthly daily basis.
    • Shortlisting, scheduling, organizing and facilitating interviews.
    • Assist in timely administration of personnel records and payroll
    • Assist in the implementation of the performance management system.
    • Assist in the rolling out of the training programs.
    • Timely communication to candidates about the results of their interviews.
    • Requesting references and checking the suitability of applicants before submitting their details.
    • Proper filing and update of personnel files in respect to application documents, interview notes, statutory information and leave.
    • Assist in preparing interview outcome reports for all interviews attended.
    • Establishing and maintaining staff and partners/stakeholders contact information.
    • Setting up objectives and keeping track of the performance of staff under his/her supervision.
    • Maintaining the work structure by ensuring constant updating of job requirements and job descriptions for entry-level positions.
    • Compiling a report of disciplinary cases to be discussed by the Corrective Action
    • Submitting weekly/Monthly reports as directed by the HR Manager.
    • Maintain a database of prospective candidates by going through resumes, organizing interviews and updating the database with qualified candidates.
    • Conducting other administrative/Executive support duties as assigned by HRM.
    • Any other duty as may be assigned by your manager.

    Behavioral Competence

    • Leadership and decision-making.
    • Analytical and Critical thinking
    • Relationship building and people-centric
    • Positive and fun loving attitude
    • Strong inter-personal skills
    • Innovative
    • Problem solving
    • Organizational skills

    Qualifications

    • Degree in Human Resource Management
    • Go-getter, fun and passionate about people and company values.
    • strong oral and written communication skills
    • Sound knowledge of the labour laws and the Employment Act.
    • High degree of self-motivation and initiative;
    • Maintain standards of conduct, demonstrate sound work ethics
    • Experience in handling people from multicultural environment.
    • Be flexible, adopt to different working environments and systems
    • Be excellent in use of computerized systems with advanced typing skills.
    • Excellent Communication with good command of the English Language.

    To apply for this position, send your CV with a cover letter to recruitment@vivoactivewear.com by November 30, 2021. The subject of your email should be “HR Assistant’’.

    Only shortlisted candidates will be contacted. Vivo does not charge for the recruitment process. 

    3. Store Manager - Rwanda!!!

    Position overview

    Store managers are responsible for the day-to-day running and performance of the store. The main purpose of the job is to increase store revenue, right and adequate merchandise, great store visual standards and ensure that excellent customer care standards are met.

    Managers are also required to supervise junior sales staff where relevant and assist with market strategy by generating reports, reviewing sales records and trends

    Responsibilities

    Sales Strategy

    • Daily and weekly monitoring of store performance and create strategies to achieve/exceed sales targets
    • Interpret KPIs given to the stores and action where necessary
    • Monitoring of Upselling and Cross selling rates in their respective stores.

        Operational / Administrative

    • Ensuring that store sales targets are met (Both in items sold & revenue).
    • Analyse the Key metrics (Revenues, Number of items sold, Basket value, Footfall, Customer conversion rate, Ave, Sale Price and Multiple Sales Index (MSI) on a weekly basis
    • Ensure Store Operations Manual, as well as Sales Handbook is implemented at store.
    • Ensure a clean and tidy store at all times.
    • Documenting transactions and maintaining accurate detailed statistical and financial records of items received, transferred or returned.
    • Maintain finance documents, such as invoices, ETR, Z reports and ensure they are forwarded to Head Office on time.
    • Ensure 100% attendance of staff in their respective store
    • Inform IT support and RMs of any issue on POS system administration and maintenance
    • Maintain store maintenance and operational records/files
    • Liaising with the RMs and Marketing team to organize special promotions, displays and events
    • Assist Marketing team & RMs with mailing lists, promo recaps, customer information, event planning, and compliance/capture rate reporting
    • Address any store challenges/problems in collaboration with the RMs and suggest prompt solutions

    Merchandise management

    • Request for merchandise identified from Shopify/website in collaboration with RMs and warehouse team
    •  Ensure stores are optimally stocked at any point through analysis of the store optimization & Disparity report
    • Continuous feedback to RMs and design on performance of merchandise (Both new and existing articles)
    • Attend design and product meeting from time to time
    • Identify non-moving (slow selling) items and any action through the RMs
    • Stock take in collaboration with head office using Stocky
    • Responsible for all stock activities including, receiving deliveries, coordinating Deliveries to departments and the warehouse.
    • Receive and inspect all incoming items and reconcile with purchase order and delivery note.
    • Reconcile stock levels per stock delivery note against the system balance and Physical Count.
    • Ensuring Movement of all stock items are correctly and properly documented.
    • Ensure that all items have tags and that prices on the tag are corresponding to the one in the system when an item is scanned.

    Omni-channel

    Ensure that Omni-channel is practiced at store level through:

    • Guiding the customer to order through the website
    • Guiding customers to buy from any other sale location (Online or a different store) and follow up to ensure the customer receives the items in the shortest time possible
    • Coordinating with on-line team on any pick up items for customers (What has been dropped for pick up or items that have been lying in the store for more than a week)

    People management/ Leader ship skills

    • Ensure that a proper communication strategy has been communicated to the sales team in the store. Oversee to ensure that information is communicated efficiently and in a timely manner.
    • Managing and motivating the store team to increase sales and ensure efficiency.
    • Managing and training new and existing store assistants (ShopZetu, Omni-channel, key metrics, customer service, merchandise management, visual merchandising...etc)

    Visual merchandising

    • Ensure that store visual standard are as per Visual merchandising guide and have the greatest impact on customer purchase.
    • Ensure window display is attractive to any passer-by and will have the greatest impact to convert them into shoppers. Mannequins to be continuously refreshed with what is new, attractive and best selling merchandise

    Customer service

    • Capturing and sharing with online on any customer feedback
    • Continuous communication to customers, RMs and Online team about customer items dropped at their respective store or that need to be returned to warehouse
    • Advising customers on garment care.
    • Facilitating customer returns
    • Any other effort to give personalized service to customers

    Other

    • Ensure compliance on health and safety regulations for store operations.

    Behavioral Competence and Qualifications

    • Strong leadership skills.
    • Excellent customer service skills.
    • Excellent communication and interpersonal skills.
    • Customer focus.
    • Business sense and well developed fashion awareness.
    • Should be of a smart appearance and articulate.
    • Computer literacy and proficiency in MS Office.
    • Should have at least 3 years of relevant experience as a store keeper.
    • Must have excellent interpersonal skills and the ability to work in a team.
    • Excellent planning and organizational skills.
    • Excellent written and verbal communication skills.
    • Keen attention to detail and ability to effectively manage time
    • A minimum of diploma in Sales, Customer Service or Business Management.

    If you believe you are the right person for the position and would like to work in Rwanda, kindly send a detailed CV and cover letter. The subject of the mail should be (Name of the position you are applying for) - Rwanda to: recruitment@vivoactivewear.com by November 30th, 2021

    We would love to respond to all your applications but due to a large number of applications received for advertised positions, only shortlisted candidates will be contacted.

    Vivo Activewear Ltd does not charge any fee at any stage of the recruitment process. We do not share your information with any third party without your consent.

    We are an Equal Opportunity Employer and do not discriminate based on race, colour, religion, sex, age, marital status, disability, political belief or affiliation, sexual orientation, gender identity and expression or genetic information, in any of our programs, activities and operations.

    4. Retail Sales Assistant - Rwanda!!!

    Position Overview

    The Store assistant is responsible for driving sales through offering efficient customer service to ensure a delightful brand experience and maximise on sales through upselling and suggestive selling. She should also help in maintaining optimum stocks levels in the units through demand forecasting proactive ordering process.

    Responsibilities 

    • Growing sales turnover - Maximising sales: Inspiring the customer to buy and meeting the store’s sales targets.
    • Delivering a great customer brand experience
    • Handling all customer requests courteously and professionally.
    • Being knowledgeable of and performing sales support functions related to Point of Sales (POS) procedures.
    • Learning Vivo’s systems and procedures to enhance selling efficiencies and complete support duties.
    • Improving the store's Conversion rate and Basket Size.
    • Promoting the Vivo Loyalty Programme.
    • Establishing excellent customer service and satisfaction.
    • Managing visual merchandising standards by ensuring that goods are well displayed.
    • Keeping the shop floor clean and tidy.
    • Maximizing store productivity and efficiency.
    • Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor.
    • Driving high operational standards
    • Be involved in stock control and management.
    • Keeping up to date with special promotions and putting up displays.
    • Ensure Visual merchandizing is done monthly in the store.

    Behavioral Competence

    • Strong leadership skills
    • Excellent customer service skills.
    • Excellent communication and interpersonal skills
    • Should be of a smart appearance and articulate.
    • A great sense of fashion😊

    Qualifications

    • Previous sales experience (Clothing retail sales experience is an added advantage)
    • Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
    • Dependable and a high level of integrity.
    • Positive attitude and willingness to learn
    • An eye for fashion and trends.
    • Ability to work as part of a team and take initiative. independent of direct supervision.
    • Strong interpersonal and communication skills.
    • Articulate with a good command of English (speaking, reading, writing)
    • Strong Reporting skills.
    • Diploma in sales, customer service or business management

    If you believe you are the right person for the position and would like to work in Rwanda, kindly send a detailed CV and cover letter. The subject of the mail should be (Name of the position you are applying for) - Rwanda to: recruitment@vivoactivewear.com by November 30th, 2021

    We would love to respond to all your applications but due to a large number of applications received for advertised positions, only shortlisted candidates will be contacted.

    Vivo Activewear Ltd does not charge any fee at any stage of the recruitment process. We do not share your information with any third party without your consent.

    We are an Equal Opportunity Employer and do not discriminate based on race, colour, religion, sex, age, marital status, disability, political belief or affiliation, sexual orientation, gender identity and expression or genetic information, in any of our programs, activities and operations.