Refund and Exchange Policy.

Money back guaranteed.

We accept returns and exchanges for any item you are not completely happy with, within 7 days of the date of purchase, at any Vivo Store countrywide or at the Shop Zetu Pop-up store on 31 Moi Avenue. Items must be accompanied by an original receipt, and the date and amount of purchase must be validated in our system.

Merchandise must either be defective or in its original condition, unworn and unwashed. Items tried on to see whether they fit are not considered used, but we reserve the right to refuse a return due to damage, or upon grounds of hygiene. Products under jewelry. skincare, makeup, swimwear, fragrances, and underwear cannot be returned once sold.

You will receive an instant refund on acceptance of the return.